The Facilitator Excellence Handbook, 2nd Edition促销者卓越手册 pdf mobi 下载 kindle 115盘 chm 阿里云 rb

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内容简介:
This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook。Written for both new and experienced facilitators,the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills,processes,and knowledge needed to become an effective facilitator。The book addresses a variety of facilitation opportunities,challenges,and problems and also contains A variety of verbal and nonverbal facilitation techniques Step-by-step facilitation processes and tools
Information on how to facilitate conflict resolution in groups and how to facilitate difficult situati***。
Instructi*** for designing and leading group work。
Examples of how various levels of facilitator competency are called for in different types of groups。
Techniques for facilitating meetings,teams,virtual teams,and ***anization-wide projects。
Discussi*** on the art of facilitating and what makes a great facilitator
This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook。Written for both new and experienced facilitators,the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills,processes,and knowledge needed to become an effective facilitator。The book addresses a variety of facilitation opportunities, challenges,and problems and also contains。
A variety of verbal and nonverbal facilitation techniques
Step-by-step facilitation processes and tools。
Information on how to facilitate conflict resolution in groups and how to facilitate difficult situati***。
Instructi*** for designing and leading group work
Examples of how various levels of facilitator competency are called for in different types of groups。
Techniques for facilitating meetings, teams, virtual teams, and ***anization-wide projects。
Discussi*** on the art of facilitating and what makes a great facilitator。
书籍目录:
Introduction:Getting the Most from This Resource
PART 1 Overview of Facilitation
Chapter 1 Facilitation in Organizati*** Today
Benefits of Facilitation
Goals of an Effe:ctive Facilitation
Facilitation Applied
Facilitation and Leadership
A Vision for the Future
Chapter 2 Role of the Facilitator
Manager of Group Process
Resp***ibilities of a Facilitator
The Evolving Role of the Facilitator
Humanizing the Workplace
PART 2 Basic Facilitation Skills
Chapter 3 Verbal Techniques:Whatto Say
Asking Questi***
Probing
Paraphrasing
Redirecting Questi*** and Comments
Referencing Back
***ng Positive Reinforcement
Including Quieter Members
Encouraging Divergent Views
Shifting Perspective
Summarizing
Bridging
Chapter 4 Nonverbal Techniques:What to Do
Active Listening
Voice
Eye Contact
Attentiveness
Facial Expressi***
Silence
Body Language
Position and Movement in the Room
Distracting Habits
Enthusiasm
Dress
Chapter 5 Recording Techniques
Why Record?
What to Record
……
PART3 Facilitator Methods and Tools
PART4 Designing Effective Facilitati***
PART5 The Facilitator in Action
PART6 Facilitator Excellence
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